Data Deletion Request

Effective Date: May 28, 2026 Last Updated: October 2, 2026

You have the right to delete your account and your personal data at any time. This page explains how.

Option 1: Delete from Within the App (Fastest)

If you subscribe to Premium, deleting your account does not cancel your subscription. Cancel it in your device’s subscription settings (App Store or Google Play) so you are not billed again.

1. Open the FitCreature app.
2. Tap your creature’s portrait to open your Profile, then tap the gear icon to open Settings.
3. Tap Account, then tap Delete Account.
4. Confirm the warning, then sign in again with your Apple or Google account to verify it’s you.

Your account and personal data are removed from our active systems as part of this request, and the app also erases its local data on your device. Residual copies in routine backups are overwritten in the normal course of backup rotation; see “What We May Retain” below.

Option 2: Submit a Request by Email

If you can’t access the app, email us at contact.us@devtegra.com from the email address associated with your account with the subject line:

Data Deletion Request

Please include:

• Your registered email address
• Your username (if you remember it)

We may ask for additional information to verify your identity before processing the request. This protects you from unauthorized deletion requests.

What Gets Deleted

When you submit a verified deletion request, we will delete from our active systems:

• Your account and profile information (username, display name, email, and any password hash)
• Your creature, battle stats, currency balances, cosmetic inventory, and season progress
• Your Gym Zone memberships
• Your social connections within the app, including any partner business locations you added as a friend, and any subscription gift you granted or received. Leaving a partner location this way takes your creature off that location’s members list and member board at once; a screen already showing the board at the location picks up the change at its next refresh, within about an hour
• Your subscription records and push notification tokens
• Your in-app feedback
• Cheers you gave on friends’ activity feed items

Most of your personal data never reaches our servers in the first place. Your full workout log (exercises, sets, reps, weights, session dates, notes), your exercise template library and equipment-setup preferences, your health data (sleep, steps, heart rate, active calories), your body metrics, progress photos, exercise photos, and workout GPS route maps are stored only on your device. There is nothing for us to delete on our side. Deleting your account from within the app erases this data from that device; deleting the app removes anything that remains in the app. Workouts the app wrote to Apple Health or Health Connect, and files you exported or shared, are described under “What We May Retain” below. If your device’s backup (iCloud or Android backup) was made before you deleted your account or the app, the copy of this data in that backup stays until the backup is replaced or you delete it. Progress photo image files are left out of those backups; each photo’s details (such as its date, pose, notes, and the body weight and training goal recorded with it) are included.

What We May Retain

Some information may be retained after deletion, by us or by others, in accordance with our Privacy Policy:

• Battle records, activity items, and currency records on other players’ side: battles you fought remain in your opponents’ history, items on another player’s activity feed that involved you (a gift you sent them, a thank-you you sent, a workout they tagged you in) remain on their feed, and a friend’s record of a streak freeze they gifted you remains in their currency history, but your identity is replaced with an anonymous “[deleted user]” placeholder that contains no information identifying you (no email, no display name, no creature name). The record of a reward another player earned in a battle against you, or when one of you used the other’s invite code, also remains in their currency history, with nothing that points to you.
• Copies on other players’ phones: another player’s app keeps what it last received from us (for example, your creature in their friends list) until it next connects to our servers, a notification already delivered to their phone stays there until they dismiss it, and a workout they logged with you keeps its tag, which no longer leads to your account.
• Partner business records: if you added a partner business location as a friend, our log of actions a partner business takes in its portal keeps the entries for accepting you as a member, declining your request to join, or removing you, with nothing that points to you.
• Purchase transaction records: we keep the record of each purchase (transaction reference, product, and amount) with the link to your account removed, as the financial record we are required to keep for tax, accounting, and fraud-prevention purposes. We also keep the notices Apple and Google send us about purchases and subscriptions (such as a renewal or a refund), with the kind of notice, the product, and the transaction references, and no link to your account. For a refunded subscription payment we also keep its order and purchase references, the product and plan, and the period it paid for, with no link to your account, for up to 60 days after that period ends. Deleting your account does not cancel a Premium subscription: cancel it in your device’s subscription settings, or Apple or Google keeps billing you and sending us those notices. Apple and Google also keep their own records of the purchases they processed, under their policies.
• Support correspondence: emails and support messages you have sent us may remain in our support mailbox as a record of our correspondence; they are not automatically deleted with your account.
• Anonymized and aggregated data that cannot be used to identify you (for example, statistics about overall app usage, and counts such as how many times a code was redeemed, how many people asked to join a partner location, or how many members a Gym Zone has had).
• Gym Zones and region lookups: the Gym Zones you were placed in stay in the game, with their area and name and no link to you, as described in our Privacy Policy.
• Records needed to respond to legal claims or regulatory requests, including our record of each privacy request you send us, such as a deletion request (your email address, your account ID, the type of request, the dates, and what we did), retained only as long as necessary.
• Backups and service logs. Residual copies of your data may remain in routine, encrypted backups for a limited period, currently up to 90 days, before they are overwritten in the normal course of backup rotation. Our hosting provider’s service logs, which can include your account ID, email address, and IP address, are deleted automatically after a limited period (currently 7 days).
• Copies outside the app: workouts the app wrote to Apple Health or Health Connect for you are kept by that service, not by FitCreature, and can stay there until you delete them there, and a file you exported or shared from the app stays wherever you saved or sent it.
• Beta signup: if you also signed up to be a beta tester at devtegra.com/beta, that signup is kept apart from your account and is not deleted with it. You can ask us to remove it at contact.us@devtegra.com, and we delete the beta list once the beta program ends.

Timing

We respond to verified deletion requests within 30 days. In rare cases where a request is particularly complex, we may extend the period by an additional 30 days and will let you know if that happens.

Questions

If you have any questions about deleting your data or about our data practices generally, contact us:

Email: contact.us@devtegra.com

For a full description of how we handle your data, please see our Privacy Policy.

Devtegra, LLC Texas, United States